The following main terms and conditions are for the members who wish to shop with Miles from

It is the members’ responsibility to read, understand and follow all of the terms and conditions both down below this paragraph and on the catalogue web site at the address :

Please note that changes to the Miles&Smiles frequent flyer program and / or Shop&Miles Catalogue ( including the web site ) may occur at any time and without prior notification to the members. In this regard members are required to monitor the web site for any possible changes.

When placing an order, please note the following information about the products:

Reward pricing is subject to change without notice. In the event of an erroneously published cost, the Reward Center reserves the right to cancel and refund an order. Reward pricing is inclusive of all costs and fees (including shipping). Any additional fees levied beyond the redemption cost must be sent to the Reward Provider’s Customer Service team within fourteen (14) business days for investigation and a full refund.

All products  are limited by Sanal Mağaza ( Biggloyalty ) stocks.

Sanal Magaza reserves the right to cancel those orders the stocks of which are finished. In that case Miles / Money is refunded back to the Customer.

There may be differences in the model / color / design of the items.

Neither Sanal Mağaza ( BIGGLOYALTY ) nor THY can be held responsible for typographic errors ( on product names, prices, properties ) or late updates. Sanal Magaza reserves the right to cancel or edit orders in its sole discretion.


Deliveries and Delivery Addresses

All orders are delivered to the particular country that is selected upon the entrance of the

Please note that choosing a wrong country that does not match with the address information results in a failed delivery which will
NOT be refundable.


In-country sourced merchandise rewards are shipped directly from suppliers using local standard ground delivery service.
Merchandise orders are normally shipped within ten (10) to fifteen (15) business days.
Some might take longer time with regard to sourcing providers stock availabilities at the destination countries.
Please note that local public holidays are excluded in this time frame as well.

Larger items ship via common carrier. Reference the "Freight Delivery" section for complete details.
PO Box addresses should be included when submitting an order as the associated rewards will not be shipped.

FPO/APO addresses should only be provided when ordering from a designated reward offering.

Online travel confirmations, digital media codes, and merchant gift card digital codes are available upon completion of the order.
Any delivery timing differences are identified within the reward description.

Change Shipping Address

Shipping address changes are not supported. The required shipping address must be entered during the check out process.
Orders may be shipped to an address within the country associated with the reward offering. Allow additional delivery time for rural or
remote communities.

Incorrect Shipping Address Information

In the event that a supplied address is not accepted by the supplier, or if the necessary order requirements
as defined by the supplier are not provided, the Reward Provider’s Customer Service team will initiate contact to secure the correct information. If a response for the requested information is not provided within three (3) business days, the order will be cancelled.

Freight Delivery

Larger rewards, such as ovens, washing machines and refrigerators are delivered via common carrier. Orders requiring delivery by this method may require the carrier to contact the ordering member to arrange for delivery. Delivery timing may vary if the order consists of multiple rewards and delivery must be accepted as rewards become available. Upper-level and lower-level dwelling delivery availability may vary by reward. Rewards requiring freight delivery where the carrier places the reward inside your home do not include set-up, installation and removal services. Each reward must be inspected carefully before accepting delivery. Visible damage must be brought to the attention of the carrier delivery personnel and delivery may be refused if the reward is incorrect or damaged.


Returns / Cancellations


Please note that once an item has been ordered and shipped, the participant can not cancel it ( buyer’s remorse is not honored ) and no refund is possible.

Sanal Magaza and/or its partners reserves the right to remove / add an item, or exchange an existing item with an alternative one or change the Mile / price value of any item, anytime. In case an item in your order is not in the stocks, Sanal Magaza and/or its partners reserves the right to cancel the order or send you an alternative item. There may be differences in the model / color / design of the items.


Defective, damaged or incorrect rewards are fully returnable.

Merchant gift cards, prepaid debit cards, eBooks, and other instantaneous or cash-like rewards can not be returned or cancelled.

In other words if the gift card is lost, stolen or damaged the value of the gift card can not be replaced or reimbursed. So please look after the Giftcard carefully and treat just like cash.

- Please note that the warranty does not cover defects or malfunction caused by misuse or incidental damages caused by the user of the product.

Defective, Damaged or Non-working Orders

Defective, damaged, or non-working merchandise is fully returnable, provided notification is provided within fourteen (14) business days from the date of receipt of shipment. The Reward Provider’s Customer Service team will coordinate the return of the reward and the delivery of the replacement reward, or the issuance of a full refund.

Incorrect Order (Wrong Product Delivery)

An incorrect reward can be returned if a product other than what is ordered is delivered to the client provided that notification is made by the client in to Shop&Miles team fourteen (14) business days from the date of arrival of the shipment.

Reward Not Received

Please note that if a reward is not received by you 30 days after the order has been placed, you are expected  to notify our customer relations team so that both we and you can follow up your delivery.
Even though 30 days have passed and you have not received the item but still have not informed us; we will assume the delivery has been succesfully made to you. Any complaints after that time will not be accepted and no refund will be made. 

Order Placement in 3 Hours ( TOKEN TIME )

Order Placement MUST be completed in 3 hours. Please note that you must place your order within
3 hours once you have logged on to the web site with your Member ID and Password due to security reasons.

If you remain longer than 3 hours on the web site and still try to place an order, the order shall be unsuccessful.

Please note that once your order is placed you are going to be given an order ID which will come on the page in front of you. Plus an e-mail that confirms the transaction has been completed with an order ID shall be sent to you.

Any one of those missing means that you could not place your order successfully. In that case you can send us an e-mail ( and inquire the status of your order.




All Miles & Smiles members who shop at are subject to those terms and conditions.




1 ) The request needs to be applied and accepted by Shop&Miles Customer Services
( or 444 9 877 ) first.

2 ) The product to be returned needs not to have been used whatsoever. It needs to be returned in its original box. Its all side parts and accessories need to be fully returned.  

3 ) The dispatch paper of the product needs to be returned with the product. It has to be given to the cargo courier company along with the product.

4 ) The product needs to be returned by the same used cargo courier company that has submitted the delivery to the recipient. 

If all these conditions are met, then the return is accepted and either miles / money are put back to your account.


Return / cancellation requests that come within the month of December until 25th. of DECEMBER are accepted and your Miles are put back to your accounts as long as they are good for the terms and conditions ( such as products are intact, full, not used whatsoever, etc. ) as described.


As for those return / cancellation, the requests of which come after the 25th. Of December, Miles would not be returned. Instead, members are granted an option of choosing another product with the same Miles values on the related SHOP&MILES web site.

The value must be equivalent to that of the date the Miles that had been spent.

The member has the opportunity to use this option for 1 year.



As of January 1st. (i.e. If an order is placed on 1st December 2019 and a return request is sent on 1st January 2020) return / cancellation requests for the previous year would not result in returning Miles. Instead, members are granted an option of choosing another product with the same Miles values on the related SHOP&MILES web site. The value must be equivalent to that of the date the Miles that had been spent.


Customer Service

The Sanal Mağaza Customer Service team provides assistance for order related inquires; inquiries related to reward usage and features are not supported. Reach us at :

+ 90 444 9 877 between 09:00 – 17:00 (GMT+3) on weekdays